Returns

E-Storm wants you to be 100% happy with your product so our general rule is that if you would like return a product you may do so at any point within 14 DAYS from the day after receiving your order (enclosing a copy of your product order confirmation/receipt and your reasons for returning the product).

E-Storm will refund the full purchase price of the products. If you are only returning part of an order no refund will be given in respect of the delivery charges. If you requested additional services such as Priority Processing, no refund will be given for the additional charges incurred by you for these services.

Please contact our customer service team via email to arrange a return.

The cancellation policy detailed above will not apply if the fault arises from fair wear and tear in our reasonable opinion, deliberate damage, accidental damage, negligence, abnormal working conditions, failure to follow manufacturer instructions, misuse or alteration or repair of the goods without manufacturer approval.

E-Storm will confirm any cancellation by email and will repay to you the cost of the products within 14 days from receipt of your goods or proof of the return of the goods if that is earlier.
You must obtain a Returns Code from us before returning any items

You will be responsible for meeting the costs of returning products to us unless the products are faulty or we have provided substitute products (the original products ordered having become unavailable).

Nothing in our returns and refund policy affects your statutory rights. If you would like to know more about your legal rights, please visit www.gov.uk/consumer-protection-rights.

Please note we are not responsible for any content on external websites.
These terms and conditions of sale shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in relation to the Site, the Order Line or these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales. If any of these terms or conditions of sale should be determined to be illegal, invalid or otherwise unenforceable, it shall be deemed deleted and the remaining terms and conditions shall survive and continue to be binding and enforceable.

 

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